Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Changes To These Terms
These terms may be amended from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Once registered you may be provided with login details, password or any other information as part of our security procedures. Please treat such information as confidential and not disclose it to any third party.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 Our website is directed to people residing in the United Kingdom. We do not represent that content available on or through our website is for use or available in other locations.
1.5 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.6 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.8 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.9 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.10 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.11 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.12 By linking to this website in breach of clause 1.11 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.13 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.14 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.15 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.16 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.17 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
1.18 Please allow for up to 7 working days for delivery following the dispatch of your order.
Cancellations, returns and refunds
1.19 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.20 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.21 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.22 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.23 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.24 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.25 You will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
Information On Our Website
1.26 We have made every effort to reproduce colours on our website as accurately as possible, but recognise that computers and mobile devices reproduce colours in slightly different ways and so exact colour matches are not yet possible on the Internet. This means when your products are delivered, the colour may differ slightly to what is on the website.
When We Have Offers
1.27 The following terms will apply to all offers on our website
(a) All offers are subject to availability
(b) Availability while stocks last
(c) We reserve the right to limit certain offers to 1 order per customer as defined by their email address and/or credit card address and/or delivery address.
(d) Offers are non-transferable
(e) We reserve the right to withdraw our offer without notice.
Purchasing Products From Our Website
Acceptance Of Orders
1.28 In using secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us.
1.29 Insightful4u reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability.
Payment Acceptance And Prices
1.30 Great care has been taken to ensure prices on our website are accurate. Prices may change over time so if you use your Order History within "My Account" as a way of re-ordering items, prices on your previous order may no longer be valid. However, the correct prices will be applied when you select an item from the Order History and add to your current basket.
1.31 We accept payment by most major credit or debit cards and PayPal. Payment will be debited from your account before the dispatch of your purchase.
1.32 All orders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Language Used On Our Product Labels
1.33 The ingredients of our products on our website are labelled with the official INCI (International Nomenclature of Cosmetic Ingredients) names with the more common name in brackets as this is a legal requirement. Some common names and INCI names are the same. Please ensure your selection is based on knowledge of these ingredients and how they may affect your skin.
1.34 All product names and titles and copyrights used on our website are trademarks or trade names. No permission is given by Insightful4u for their use by any person other than the said holders and such use may constitute an infringement of the holders rights.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.